Landlord Commonly Asked Questions

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Listed below are answers to the most commonly asked tenancy questions;

1. How will you find my tenant?

The optimal return on your investment begins with finding the best tenant quickly. As soon as photography is completed, at Trove our first step is to match your property with our 5000+ database of prospective tenants and immediately notify them. We will also promote your property on leading websites like realestate.com and domain.com and in our prominent window displays. Our booking portal allows tenants to book a time to see your property or make an alternative time 24/7. Simple. Plus, we conduct more viewings, more often, meaning properties under our care are let faster and to the best possible tenant.

2. How long will it take to find a tenant for my property?

Often a suitable tenant can be sourced from our database, providing very quick results. Alternatively if a tenant is sourced from marketing this process on average takes around 14 - 21 days. If you are purchasing a new investment property in most cases it is possible to source a tenant prior to settlement. It is our aim to ensure the best quality tenant is sourced in the shortest possible time, ensuring your investment return is maximised.

3. How do you reference check tenants?

Thorough reference checking is key. Of course we do the basics such as identification, means of income, workplace history and previous tenancy or sale records. We also go further with national databases such as TICA (Tenancy Information Centre of Australia), checks on sites like RP Data who list previous rental agencies, pet checks and much much more. Only potential tenants who pass all these crieteria will be put forward for your consideration and selection.

4. Do you do inspections?

Absolutely. Prior to the commencement of any tenancy we complete a detailed initial condition report of the property including extensive photography which sets us apart from our competitors, and is the basis of how the property is to be maintained during the tenancy.

Our quarterly in person inspections are thorough and packed with photos. Any repairs or maintenance are reprorted to you and remedied in accordance with your wishes. If we identify items in need of urgent attention by the tenant, a follow up inspection is carried out to ensure they are addressed promptly.

5. How often will I receive statements and payments?

You can opt for twice monthly, or just one payment at the end of the month. Statements are emailed immediately to you and attached are any copies of invoices paid (such as council, water, maintenance etc). Funds are deposited directly into your account via EFT.

You can view your statements and financial reports any time too on your secure landlord portal, making filing easy. End of Financial Year summary statements are generated and delivered on the 1st day of July each year.

6. Can you pay other bills relating to my property?

Absolutely, and highly recommended. Any bills relating to the property such as rates, water, insurances and levy's can be addressed directly to us for payment. This is a very effective way of maintaining all the relevant expense records for your property. A copy of any account paid will be attached to your electronic statement. All expenses paid are included in your summary statement at the end of each financial year making tax time easy.

7. Do I have to insure the property?

Yes. It is the Landlords responsibility to maintain appropriate building, public liability and fixed contents (for items such as air conditioners, window treatments etc not covered by building insurance) on the premises. It is the responsibility of the tenant to insure their personal belongings / contents. We also highly recommend Landlord Protection Insurance which provides cover for things such as loss of rent in the instance of a defaulting tenant, malicous damage and some accidential tenant damage. For more info click here.

8. How do you follow up rental arrears?

Trove Property Management are really proud of our rental and water arrears. They are all monitored daily with reminders and ntoifications commencing at day 1. In the unlikely event our process is unsuccesful, we will keep you informed.

9. Can you guarantee that the tenant will pay the rent on time and won't damage my property?

Unfortunately no agent can guarantee that, however we can reduce the possibility of this occurring with careful tenant reference checking and selection, excellent arrears control and thorough routine inspections. Ensuring your property is maintained to high standards will also attract the best quality tenants to apply for your property, further reducing the risk.

Having adequate Landlord Protection Insurance in the event of a defaulting tenant is also highly recommended.

10. What is Landlord Protection Insurance?

Highly recommended to all landlords, Trove Property Management can arrange for Landlord Protection Insurance on your behalf. The policies include cover for loss of rent for a defaulting tenant, malicious damage, public liability protection and more. In the unlikely event of a claim, our experienced team will ensure you receive the very best outcome from your insurer. For more information click here.

11. Does the tenant pay for water?

Yes. It is a tenant responsibility to pay for all water consumption, and for the quarterly supply charge. It is a landlord responsibility to pay for the Sewer Levy. SA Water accounts remain in the name of the landlord, and every quarter we 'on charge' your tenant for their portion of the account.

12. Do you have reliable trades people?

Yes. Trove Property Management have excellent relationships with a variety of trades, ensuring excellent workmanship and value for money prices for our clients.

13. How much will it cost for you to manage my property?

At Trove Property Management you will be charged an ongoing management percentage, which is based on a sliding scale, dependent upon the weekly rental your property is achieving. For detailed information on our fee structure, or for a free information pack, please contact Rebecca Day on 0407 729 998 after hours or 8386 1555.

14. How do I switch managing agents?

If you are looking to make a switch, regardless of whether your property is vacant or tenanted, it is a very simple process. There is no cost involved with switching agencies, even if your property is tenanted. For all the details on how, click here.

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